Last updated: October 4, 2026
These terms apply to work done by Digi Mavericks for you. Your written quote or proposal sets out the specific scope and price; where it differs from these terms, the quote or proposal applies.
Quotes and approval
- Repair diagnosis is free. We give you a written quote and start only after you approve it.
- If we find something that changes the price, we stop and ask before going further.
- Prices are in Canadian dollars, plus GST. BC PST is added where it applies, such as on repairs, parts, hosting and software licences.
Payment
- Repairs are paid when you collect the device or when on-site work is finished.
- Website and other projects need a 50% deposit to start, with the balance due at launch or handover.
- Monthly plans are billed in advance each month. Invoices are due within 15 days.
- Pickup and return is free in Surrey, Delta and Langley on repairs over $99; otherwise it is $25.
Repair warranty
Our workmanship is guaranteed for 90 days from the date the device is returned. Parts carry their manufacturer’s warranty, and we handle the claim for parts we supplied. The warranty does not cover new physical or liquid damage, changes made by someone else, or problems unrelated to the original repair.
Your data
- Please back up your files before a repair. We take care with your data, but some repairs, such as a failing drive or a full reinstall, carry a risk of data loss that we cannot rule out.
- Data recovery is done on a best-effort basis. For logical recovery, if no usable data comes back, you pay nothing for the recovery work.
- Recovered or transferred copies are kept for 14 days after you confirm your files, then securely erased.
Devices left with us
We will tell you when your device is ready. If it is not collected within 60 days, we will send a final written notice, and after a further 30 days we may recycle the device securely or otherwise deal with it as British Columbia law permits.
Managed IT plans
- Plans are priced per user per month and run month-to-month with 30 days’ written notice. Onboarding is waived on a 12-month agreement.
- Response targets: critical issues are answered within 2 business hours on Proactive and Secure plans and within 4 business hours on Essentials.
- Proactive and Secure include up to 2 on-site hours a month in our service area. Other on-site work, projects and after-hours work are billed at the rates on our pricing page.
- Hardware, software licences and third-party subscriptions are billed separately.
Websites and marketing
- Once paid for, your website, content, domain and the accounts we set up for you (Google Business Profile, Analytics, Ads, social and email) belong to you, and we hand over access whenever you ask.
- You provide accurate content, images you have the right to use and timely feedback. Projects include two rounds of revisions unless your proposal says otherwise.
- If you do not approve the homepage design for a new website, we refund your deposit.
- Ad spend is paid directly by you to Google or Meta and is separate from our fees.
- Monthly SEO has a 3-month first term, then runs month-to-month with 30 days’ notice. Other monthly marketing plans are month-to-month with 30 days’ notice.
- We do not guarantee rankings, ad results or a number of leads, because search engines and platforms control those. We do report honestly on what changed each month.
Limitation of liability
To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the work concerned in the three months before the claim, and we are not liable for indirect losses such as lost profits or lost data. Nothing in these terms limits rights you have under consumer protection law.
Governing law
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.
Contact
Questions about these terms? Contact us through our contact page.